Frequently Asked Questions (FAQ)
Ordering & Shipping
Q: How can I place an order?
A: You can place an order directly through our online store at theaquataliastore.com. Simply browse our collections, select your desired items and sizes, and proceed through the secure checkout process.
Q: What shipping methods do you offer?
A: We offer several standard and expedited shipping options. The available methods and estimated delivery times will be displayed at checkout based on your shipping address.
Q: How long will it take to receive my order?
A: Delivery times depend on your location and the shipping method selected. After your order is shipped, you will receive a tracking number via email to monitor its progress.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders will be calculated at checkout. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.
Returns, Exchanges & Refunds
Q: What is your return policy?
A: We accept returns on unworn, unaltered items in their original packaging within 30 days of delivery. Items must be in resalable condition. Please initiate your return through your account on theaquataliastore.com or by contacting us. Refunds will be issued to the original payment method.
Q: How do I exchange an item?
A: For exchanges, we recommend placing a new order for the desired item and initiating a return for the original item following our standard return process. This ensures you secure the correct size or style promptly.
Q: How long does it take to process a refund?
A: Once we receive your returned item and inspect it, we will process your refund. Please allow 5-10 business days for the refund to appear in your original payment account, depending on your financial institution.
Products & Sizing
Q: How do I find the right size?
A: Please refer to the detailed size chart provided on each product page on theaquataliastore.com. We recommend measuring your foot and comparing it to the chart for the most accurate fit, as sizing can vary by style.
Q: How do I care for my footwear?
A: Specific care instructions vary by material (e.g., leather, suede, weather-resistant treatments). General recommendations are provided on the product pages and on care cards included with your order.
Account & Website
Q: How do I create an account?
A: You can create an account during checkout or by selecting “Create Account” on theaquataliastore.com. Having an account allows you to track orders, save your information, and view your order history.
Q: I forgot my password. What should I do?
A: On the login page, click “Forgot your password?” and enter the email address associated with your account. You will receive an email with instructions to reset your password.
Privacy & Security
Q: Is my personal and payment information secure?
A: Yes. We use industry-standard encryption (SSL) technology to protect your information during transmission. All payment transactions are processed through a secure, PCI-DSS compliant payment gateway.
Q: How do you use my personal information?
A: We use your information solely to process your orders, communicate with you about your purchases, and, with your consent, to inform you about products and offers. We do not sell your data. For full details, please review our Privacy Policy on theaquataliastore.com.
Contact & Support
Q: How can I get customer support?
A: For any questions not answered in this FAQ, please reach out to our customer support team through the contact form on theaquataliastore.com. We aim to respond to all inquiries promptly.